Tools & Materials You’ll Need

• Active Audible account with valid login credentials
• Web browser (Chrome, Safari, Firefox, or Edge)
• Email address associated with your account
• Optional: Phone number if choosing phone cancellation support
• Optional: Screenshot capability for documentation purposes

Method 1: Cancel via Web Browser (Desktop/Laptop)

The most straightforward way to cancel your Audible membership is through the official website. This method gives you complete control and immediate confirmation of your cancellation request. Open your preferred web browser and navigate to Audible.com to begin the process.

Step 1: Log In to Your Account Visit Audible.com and click the “Sign In” button in the top right corner. Enter your email address and password associated with your Audible account. If you’ve forgotten your credentials, use the “Forgot Password” option to reset them before proceeding.

Step 2: Access Your Account Settings Once logged in, hover over your account name in the top right corner and select “Account Details” or “My Account” from the dropdown menu. This takes you to your account dashboard where all membership information is stored.

Step 3: Navigate to Membership Settings Look for the “Membership” or “Subscription” section within Account Details. Click on it to view your current plan details, billing information, and membership status. You’ll see your renewal date and current payment method displayed prominently.

Step 4: Select Cancel Membership Find and click the “Cancel Membership” button. Audible will display your membership details and ask you to confirm that you want to proceed. Read through any final information about your account status and remaining benefits.

Step 5: Choose Your Reason (Optional) Audible may ask why you’re canceling. This feedback helps them improve their service, but it’s optional. Select the reason that best applies to your situation or skip this step entirely.

Step 6: Review Retention Offers Before finalizing cancellation, Audible typically presents special offers to keep you as a member. These might include discounted monthly rates, extended trial periods, or bonus credits. Review these carefully—they’re only available at this moment. You can accept an offer or decline and continue with cancellation.

Step 7: Confirm Cancellation Click the final “Cancel Membership” or “Confirm Cancellation” button. You’ll receive an on-screen confirmation message and an email confirmation sent to your registered email address. Save or screenshot this confirmation for your records.

Method 2: Cancel via Mobile App

If you prefer managing your Audible account through your smartphone, canceling via the mobile app is equally effective. The process is nearly identical to the web version but optimized for touch navigation. Download the Audible app from your device’s app store if you haven’t already.

Step 1: Open the App and Log In Launch the Audible app on your iOS or Android device. If you’re not already logged in, enter your credentials. Ensure you’re using the same account you intend to cancel.

Step 2: Access the Menu Tap the menu icon (three horizontal lines) typically located in the bottom right or top left corner of the app, depending on your device. This opens the navigation menu with various account options.

Step 3: Find Account Settings Scroll down and select “Account Settings” or “My Account.” This section contains all your personal information, payment methods, and subscription details related to your Audible membership.

Step 4: Locate Membership Options Within Account Settings, find the “Membership” or “Subscription” option. Tap it to view your current plan, billing cycle, and available membership management tools.

Step 5: Initiate Cancellation Look for the “Cancel Membership” button or link. Tap it to begin the cancellation process. The app will display your membership summary and ask for confirmation before proceeding.

Step 6: Complete the Process Follow the remaining prompts to confirm your cancellation. You may see retention offers at this stage. Review them carefully before making your final decision. Once confirmed, you’ll receive an immediate notification and confirmation email.

Important Note: Some users report that the mobile app cancellation process occasionally has technical glitches. If you encounter errors, switch to the web browser method for a more reliable experience when you need to cancel your Audible membership.

Method 3: Cancel via Customer Service

If you prefer speaking with a representative or encounter issues canceling online, contacting Audible’s customer service team is a reliable alternative. This method also provides documentation of your cancellation request through email correspondence.

Phone Support: Call Audible’s customer service line at 1-888-283-5051 (available in the United States). Have your account information ready when you call. Representatives can process your cancellation immediately and answer any questions about your account status or unused credits.

Live Chat: Visit Audible.com and look for the “Contact Us” or “Help” section. Select “Live Chat” to connect with a support representative in real-time. This option is often faster than phone support and provides a written transcript of your conversation.

Email Support: Send an email to Audible’s support team expressing your intent to cancel your membership. Include your account email address and membership details. Expect a response within 24-48 hours. This method creates a paper trail if you need documentation later.

Why Choose Customer Service? Representatives can sometimes offer exclusive retention deals not available online, answer questions about your account before canceling, and process cancellations immediately without waiting for confirmation emails. This is particularly useful if you have concerns about your billing or account status.

What to Know Before Canceling Your Audible Membership

Understanding the implications of canceling your Audible membership helps you make an informed decision. Several important factors affect your account and library after cancellation.

Credit Usage and Expiration: Monthly credits you’ve earned but not used typically expire when you cancel. Most plans include one credit per month, so if you have unused credits, download audiobooks before canceling. Once your membership ends, you cannot use these credits. Plan ahead by selecting and downloading your desired titles within 24-48 hours of initiating cancellation.

Your Audiobook Library: Audiobooks you’ve purchased with credits remain in your library indefinitely, even after cancellation. You can listen to them anytime by reactivating your account or downloading them to your device before cancellation. However, some titles obtained through special promotions or sales may have restrictions.

Membership Tier Details: Audible offers different membership tiers (Plus, Premium, Premium Plus). Each has different credit allowances and pricing. Confirm which tier you’re currently on before canceling, as this affects your unused credits and renewal date. According to WikiHow’s comprehensive guide on subscription management, understanding your current plan is crucial before making changes.

Billing Cycle Timing: Your membership remains active until the end of your current billing cycle. If you cancel mid-cycle, you’ll have access to Audible until your renewal date. This is why timing your cancellation strategically can maximize your remaining benefits.

Promotional Pricing: If you’re on a promotional rate, canceling may result in higher renewal costs if you reactivate later. Note your current rate before canceling so you can evaluate future offers.

What Happens After Cancellation

The period immediately following your cancellation request involves several automatic processes. Knowing what to expect prevents confusion and helps you plan accordingly.

Immediate Changes: After confirming cancellation, you’ll receive an email confirmation within minutes. Your account status changes to “Cancelled” in the system, though you retain full access until your billing cycle ends. The “Renew Membership” button appears in your account settings, allowing you to reactivate anytime.

Access Duration: You can continue listening to your audiobook library and downloading new titles until your current billing period expires. This grace period ensures you get full value from your membership. Mark your calendar with your final access date to avoid surprises.

Credit Expiration: Any unused monthly credits expire immediately upon cancellation. This is the most important consequence—unused credits cannot be transferred, refunded, or carried over. If you have credits remaining, use them before your cancellation becomes effective.

Payment Processing: Audible will not charge your payment method after your current billing cycle ends. If you see any charges after your final renewal date, contact customer service immediately, as this indicates a processing error.

Account Recovery: Your canceled account doesn’t disappear. All your purchase history, library, and preferences remain stored for up to 90 days. This makes reactivation seamless if you decide to return to Audible.

Understanding Audible’s Retention Offers

When you initiate cancellation, Audible frequently presents special offers designed to keep you as a member. These deals are worth evaluating carefully before finalizing your cancellation.

Common Retention Offers Include:

• Discounted Monthly Rate: Reduced subscription cost for 1-3 months (e.g., $4.99/month instead of $14.95)
• Bonus Credits: Extra credits beyond your monthly allowance (e.g., 2 credits instead of 1)
• Extended Trial: Longer free trial period if you’re a returning member
• Combination Deals: Discounted rate plus bonus credits for a limited time

Should You Accept? If you’re canceling primarily due to cost, a retention offer might address your concern. However, if you’re leaving due to lack of interest or finding a better alternative service, declining the offer makes sense. These deals are temporary—they typically revert to regular pricing after the promotional period ends.

Timing Consideration: Retention offers are only available during the cancellation process. If you decline and later change your mind, you may not receive the same deal. However, you can always cancel again later if the regular price doesn’t work for your budget. According to Consumer Reports’ analysis of subscription services, understanding promotional pricing structures helps consumers make better financial decisions.

No Penalty for Declining: Rejecting a retention offer doesn’t negatively impact your account. You can still cancel without further negotiation. Audible won’t charge you extra or restrict your access for declining their offer.

How to Reactivate Your Audible Membership

If you decide to return to Audible after canceling, reactivation is straightforward and doesn’t require creating a new account. Your library, preferences, and purchase history remain intact.

Reactivating via Website: Log into your Audible account and click the “Renew Membership” button displayed prominently in your Account Settings. Select your preferred membership tier and confirm your payment method. Your account reactivates immediately, and you regain full access to your library and monthly credits.

Reactivating via Mobile App: Open the Audible app, navigate to Account Settings, and select the membership renewal option. Follow the prompts to choose your plan and confirm payment. Your account reactivates within minutes.

Potential Return Offers: Audible often presents special reactivation offers to lapsed members. These might include discounted rates or bonus credits. Evaluate these offers just as you would during cancellation. They’re typically better than standard pricing but not as generous as initial signup promotions.

Library Preservation: All audiobooks you previously purchased remain in your library. You can immediately resume listening where you left off. This is particularly valuable if you have a large collection of titles you’ve invested in over time.

Timeline Consideration: Reactivation works best within 90 days of cancellation, when your account data is most readily accessible. After 90 days, you may need to contact customer service, though your purchase history is typically recoverable.